Comfort Inn & Suites Northeast - Gateway

Throughout my three-day stay at the hotel, I experienced a power outage caused by a hurricane. You may question why I would assign high ratings in light of weather-related challenges. This is primarily due to the outstanding service provided by two staff members. One individual, a gentleman, worked diligently throughout the nights of my stay. On the evening of October 10th, he attentively monitored the situation in the lobby, making every effort to address concerns regarding the delay in power restoration by Duke Energy. His remarkable empathy towards myself and others facing difficulties was commendable. The second staff member, on the morning of October 11th, arranged a taxi for me, understanding that my phone's battery had died. Additionally, I would like to acknowledge the lady who visited my room on the first day to offer extra coffee.

Excellent for a budget hotel. All staff were friendly and went above and beyond what we expected. Rooms were big enough for 4 of us. Clean and comfortable. To be honest, the service and welcome we received was far better than we had received from other hotels we have stayed at during our holiday, which cost 4 times as much per night!! Highly recommend for a short, no frills stay.

The staff was very helpful an kind from the moment we checked in the room was nice an cool the bed are very comfortable they had a small welcome bag because I am a gold member with choice privileges sometimes its the small things that matter nice job to all the staff

The breakfast included scrambled eggs, hard boiled eggs, sausage, cold cereal, apples and oranges. Make your own waffles, yogurt. Pretty good selection. The room was quiet, tv had good selection, bed comfortable. Staff was very nice, responsive.

Very friendly and efficient staff and very clean throughout lobby and coffee area. Loved the 24 hour coffee and tea as well as the lemon water. The room was nice and clean and air worked well!